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Ethical Conduct as a Competitive Advantage
The can't-miss event of the Chamber's monthly calendar is our General Membership Luncheon. Significant speakers who have attended recent luncheons include former Illinois Governor Jim Edgar, US Chamber of Commerce President & CEO Thomas Donohue and noted futurist Rebecca Ryan. Each month's event is an excellent chance for networking and for hearing discussion on topics of interest to the business community.
How An Underdog Company Defied the Odds, Won Customers’ Hearts, and Grew its Employees Into Better People
For the last 10 years John E. “Jack” Rooney has built U.S. Cellular into the nation’s fifth-largest wireless carrier. At a time when the big wireless companies are making a lot of noise right now about who has the coolest phones, U.S. Cellular has staked its claim on outstanding customer service.
The company’s unlikely path to success has been chronicled in the new book, The Pursuit of Something Better: How An Underdog Company Defied the Odds, Won Customers’ Hearts, and Grew its Employees Into Better People by consultants Dave Esler and Myra Kruger.
It’s the story of Jack’s vision for the company, which he joined in 2000, and how he transformed it into an organization built on values and with them, lasting value. He created a new business model, called the Dynamic Organization, which created the highest levels of employee satisfaction in the industry and, in turn, translated into 9 years of the highest customer satisfaction. That all starts with effective leadership. Jack shows how the traditional and misunderstood assumptions about workers and
what motivates them are no longer valid and that values based leaders, especially focused on ethical conduct is a competitive advantage.
Reservations are required.
For more information on sponsorship email Lisa Livingston Director, Event Services
or call (630) 544-3365.